Returns & Refunds Policy

Returns & Refunds We want you to love your Divina Carry purchase. If you are not entirely satisfied, we are here to help.

30-Day Return Policy You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return To start a return, please contact our support team at [Insert Email Address]. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note: Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or defective.

Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the product and packaging. We will evaluate the issue and make it right by issuing a full refund or sending a free replacement.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.